Privacy Policy

At Totelyx ("we," "us," or "our"), accessible from totelyx.com, respecting and protecting your privacy is a top priority. This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from our store.

By using our Site, you agree to the collection and use of information in accordance with this policy.

1. Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as "Device Information."

We collect Device Information using the following technologies:

Cookies: Data files that are placed on your device or computer and often include an anonymous unique identifier.
Log Files: Track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
Web Beacons, Tags, and Pixels: Electronic files used to record information about how you browse the Site.

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your:

Full Name
Billing Address & Shipping Address
Payment Information (processed securely through Shopify Payments; credit card details are encrypted and never stored on our servers)
Email Address
Phone Number

We refer to this information as "Order Information." When we talk about "Personal Information" in this Privacy Policy, we are talking both about Device Information and Order Information.

2. How We Use Your Personal Information

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

Communicate with you regarding your orders or customer service inquiries.
Screen our orders for potential risk or fraud.
Provide you with information, tracking updates (via TRACK123), or marketing materials related to our products or services (when consistent with the preferences you have shared with us).

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns via Google & YouTube tools).

3. Sharing Your Personal Information

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example:

We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
We use TRACK123 to provide order tracking and delivery status updates.
We use Google Analytics and Google services to help us understand how our customers use the Site and to deliver relevant advertisements. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.

4. Do Not Track & Cookie Preferences

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser. However, via our compliance management tool (Consentmo GDPR), you can customize your cookie choices and manage your consent preferences at any time directly on our website.

5. Your Privacy Rights

California Residents (CCPA / CPRA Rights)

If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the 'Right to Know'), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased.

Do Not Sell or Share My Personal Information: We do not sell your personal information for monetary consideration. However, we may share information with third-party advertising partners (like Google) for targeted advertising purposes. You have the right to opt-out of such sharing.

European / UK Residents (GDPR Rights)

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

To exercise any of your privacy rights, please submit a request by emailing us at info@totelyx.com.

6. Data Retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

7. Minors

The Site is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

8. Changes to This Policy

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

9. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email or mail using the details provided below: