Welcome to the Totelyx Help Center! Below you’ll find answers to the most common questions about our products, shipping, orders, and returns. If you can’t find what you’re looking for, please feel free to contact us at info@totelyx.com.
Peel and stick wallpaper is a self-adhesive wall covering that functions like a large sticker. It requires no water, paste, or messy adhesives. You simply peel off the backing paper and stick it directly onto a clean, smooth surface.
Yes! All of our wallpapers are 100% removable and damage-free. When it’s time to move or change your decor, simply peel the wallpaper off carefully—it will leave no sticky residue behind or damage your wall paint.
Our wallpapers stick best to smooth, flat, dry, and clean surfaces, such as painted drywall, smooth wood, glass, metal, and smooth furniture surfaces. We do not recommend applying wallpaper to heavily textured walls, rough brick, or freshly painted walls (please wait at least 3–4 weeks after painting).
Yes! Our high-grade vinyl wallpapers are moisture-resistant and waterproof. They work great in bathrooms, kitchens, and backsplashes, provided they are not in direct, constant contact with running water.
We currently offer standard and expedited shipping to physical addresses within the contiguous United States (48 lower states).
Once your order is shipped, you will automatically receive an email with your carrier information and tracking number. You can also track your package anytime on our website using the TRACK123 tracking page.
We offer a 30-day return policy starting from the date your package is delivered. Items must be unused, in their original condition, and in original packaging. We also offer Free Return Shipping on eligible standard returns.
There are no restocking fees for standard returns. However, a $6.99 restocking fee applies specifically to returned personalized or custom-made items.
You may request to cancel your order within 24 hours of purchase by emailing info@totelyx.com. Once an order has been dispatched or processed after 24 hours, it cannot be canceled and must be returned following our standard return process.
We accept all major credit/debit cards (Visa, Mastercard, American Express, Discover, Diners Club) as well as secure express checkout options including Shop Pay, Apple Pay, and Google Pay.
Absolutely. Totelyx is powered by Shopify Payments, certified Level 1 PCI DSS compliant with 256-bit SSL encryption to ensure your payment and personal data are completely protected.