Shipping policy

Thank you for shopping at Totelyx. We are committed to delivering your orders accurately, securely, and in a timely manner. Please review our shipping policy below to understand how your order is processed and delivered.

1. Shipping Coverage & Destinations

We currently deliver to physical addresses within the contiguous United States (48 lower states).
We do not currently offer shipping to P.O. Boxes, APO/FPO addresses, U.S. Territories (such as Puerto Rico, Guam, U.S. Virgin Islands), or international destinations.

2. Order Processing, Cut-off, & Transit Times

All orders are processed and shipped during our regular business operating days (Monday through Friday). Orders are not processed, shipped, or delivered on weekends or public holidays.

Order Cut-off Time: 5:00 PM (EST - Eastern Standard Time). Orders placed before 5:00 PM EST will begin processing the same business day. Orders placed after 5:00 PM EST will begin processing the following business day.
Processing Time: 1 – 2 business days (Monday – Friday).
Delivery Time: 3 – 5 business days (Monday – Friday).
Total Estimated Delivery Time: 4 – 7 business days.

3. Shipping Options & Rates

We offer clear and transparent flat-rate shipping for all orders within the United States. Shipping rates are calculated at checkout and will never contain hidden fees.

Shipping Option	Order Value	Shipping Cost	Estimated Transit Time
Standard Shipping	Under $50.00	$4.99	3 – 5 business days
Free Standard Shipping	$50.00 and above	FREE	3 – 5 business days
Expedited Shipping	Any Amount	$9.99	1 – 3 business days

Note: All shipping charges are displayed in USD.

4. Shipping Carriers

To ensure reliable and fast delivery, we partner with major, trusted national carriers in the United States, including:

USPS (United States Postal Service)
FedEx
UPS

5. Order Tracking

Once your order is packaged and dispatched, you will automatically receive a Shipping Confirmation Email containing your assigned carrier and Tracking Number.
Please allow 24 to 48 hours for the carrier system to update and reflect tracking information after receiving your email.
You can track your package directly using the tracking link in your email or by visiting our Track Order page using the TRACK123 portal on our website.

6. Incorrect Shipping Address / Address Changes

Customers are responsible for providing complete and correct delivery information at checkout.
If you notice an error in your address, please contact us immediately at info@totelyx.com. We can update your shipping address only if the order has not yet been dispatched.
Totelyx is not liable for orders delivered incorrectly or lost due to incorrect or incomplete addresses supplied by the buyer.

7. Damaged, Lost, or Missing Packages

Damaged in Transit: If your package arrives with visible physical damage, please take photos of the package and contents and contact us within 48 hours of delivery at info@totelyx.com. We will arrange a replacement or issue a full refund promptly.
Stolen / Missing Packages: If your tracking information states that your package was delivered, but you have not received it:

1. Check around your entryways, porch, or with neighbors/building management.
2. Wait 24 hours (carriers sometimes mark packages as delivered prematurely).
3. Contact us at info@totelyx.com, and we will assist you in opening an investigation with the carrier.