At Totelyx, we strive to provide a secure, seamless, and convenient checkout experience for all our customers in the United States. All transactions are processed in US Dollars ($ USD).

1. Accepted Payment Methods

We accept a wide variety of trusted and secure payment options at checkout:

• Credit & Debit Cards: Visa, Mastercard, American Express (AMEX), Discover, Diners Club.
• Accelerated & Digital Wallets: Shop Pay (Fast & secure 1-click checkout), Apple Pay, Google Pay.

2. Payment Security & Encryption

• SSL Encryption: Our website uses 256-bit SSL (Secure Sockets Layer) encryption technology to safeguard your personal and payment details.
• PCI DSS Compliant: Totelyx is powered by Shopify Payments, certified Level 1 PCI DSS compliant—the highest security standard in the payment processing industry.
• Data Privacy: We never store, save, or have access to your full credit card details. All payment processing is handled securely through encrypted payment gateways.

3. Order Authorization & Billing

• Your payment method will be charged immediately upon placing your order at checkout.
• All order totals include product prices and applicable shipping fees (or taxes if required) shown clearly at checkout before you complete your purchase. There are no hidden fees or extra charges.

4. Payment Issues & Troubleshooting

If your transaction is declined or fails during checkout, please check the following:

1. Verify that your card number, expiration date, CVV code, and billing zip code match the details registered with your bank.
2. Ensure your account has sufficient funds to complete the purchase.
3. If the issue persists, try placing the order using an alternative payment method (such as Shop Pay, Apple Pay, or Google Pay) or contact your bank directly.

5. Need Assistance?

If you have any questions regarding payment processing, billing, or security, please feel free to reach out to our customer support team:

• Email: info@totelyx.com
• Business Hours: Monday – Friday | 10:00 AM – 6:00 PM (EST).